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Renier Macalino
Oct 11, 20243 min read
Latest Updates in Outsourcing: A 2024 Perspective
As the global market continuously shifts, outsourcing trends have adapted to align with modern business demands. Here’s what’s shaping...
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Renier Macalino
Oct 8, 20243 min read
Process Efficiency: The Foundation of Exceptional Customer Service
When Amazon decided to scale, one of the keys to their success was their relentless focus on process efficiency. Their ability to...
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Renier Macalino
Oct 7, 20242 min read
A Brief History of Customer Service Excellence
Customer service has undergone a fascinating evolution, shaped by technological advancements and changing consumer expectations. In the...
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Nur Laminero
Sep 25, 20245 min read
Adapt or Fall Behind: Why Leaders Must Embrace the Gen Z Cultural Shift
To thrive in the Gen Z era, companies must rethink their entire approach to leadership and workplace culture.
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Nur Laminero
Sep 25, 20245 min read
The Leadership Dilemna: To Hire or Develop? The High Stakes of Choosing the Wrong Path
To truly scale your organization, you need leaders who are committed to the same vision and values that got your company where it is today.
120

Nur Laminero
Oct 23, 20238 min read
People First: Why BPO's Employee-Centric Approach Matters to Clients
As we crafted our values, we aimed to genuinely embody the Employee Centric value. But the question was, how?
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Nur Laminero
Oct 20, 20236 min read
Why Our People-First Philosophy is a Game-Changer for Entrepreneurs and Business Owners
No matter how strongly you, as a leader, believe that people are the most important pieces of your company, it's not until everyone in...
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Nur Laminero
Aug 14, 20233 min read
Thriving Together: A Guide to Employee Well-being
In the fast-paced and competitive landscape of today's business world, it's easy for leaders and managers to get caught up in the...
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Nur Laminero
Mar 1, 20233 min read
What does OnSpot Experience mean in the Context of Hiring?
OnSpot Experience
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Nur Laminero
Feb 20, 20233 min read
Culture Counts: Why Your Career Depends on a Positive Workplace Culture
When it comes to choosing a company to work for, salary and benefits aren't the only factors to consider. In fact, one of the most...
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