Requirements:
Call Center Supervisor
Overall Responsibilities
✅ Answer incoming telephone calls/chats and e-mails from business customers calling into ourCustomer Service Center.
✅ Create service requests from those inquiries and respond within Service Level Agreement.
✅ Follow customer-specific policies and procedures.
✅ Use judgment and basic knowledge (provided as part of the initial job training) to determine proper service request handling.
✅ Escalate and track high priority service requests according to account procedures.
✅ Prioritize work to meet or exceed
✅ Established performance standards. Provide service request follow-up and reporting as required.
Top 3 Daily Responsibilities:
✅ Answer incoming telephone calls/chats and e-mails from business customers
✅ Escalate and track high priority service requests according to account procedures.
✅ Prioritize work to meet or exceed established performance standards
Skill/Experience/Education
✅ High school diploma or equivalent.
✅ 2-3 years office-based customer service or call center experienced desired.
✅ Strong computer and phone skills. Ability to use web-based computer applications and
✅ Able to manage telephone/ Chat customer interactions and convey confidence while resolving the customer’s issues.
✅ Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
✅ Able to understand and accurately communicate customer’s needs, while demonstrating critical thinking and problem-solving skills.
✅ Must pay great attention to detail.
✅ Able to thrive in a changing environment. (Every call is different and requires a unique and customized response from the CSR.)
✅ Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the supervisor
Benefits:
✅ Training and growth opportunity
✅ General Medical Check
✅ Remote work model
✅ Private medical insurance
✅ And a great work environment, among others.