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Sales Respresentative

Details of the selected Job

Call Center Supervisor

Requirements:

Call Center Supervisor


Overall Responsibilities


✅ Answer incoming telephone calls/chats and e-mails from business customers calling into ourCustomer Service Center.


✅ Create service requests from those inquiries and respond within Service Level Agreement.


✅ Follow customer-specific policies and procedures.


✅ Use judgment and basic knowledge (provided as part of the initial job training) to determine proper service request handling.


✅ Escalate and track high priority service requests according to account procedures.


✅ Prioritize work to meet or exceed


✅ Established performance standards. Provide service request follow-up and reporting as required.

Top 3 Daily Responsibilities:


✅ Answer incoming telephone calls/chats and e-mails from business customers


✅ Escalate and track high priority service requests according to account procedures.


✅ Prioritize work to meet or exceed established performance standards

Skill/Experience/Education


✅ High school diploma or equivalent.


✅ 2-3 years office-based customer service or call center experienced desired.


✅ Strong computer and phone skills. Ability to use web-based computer applications and


✅ Able to manage telephone/ Chat customer interactions and convey confidence while resolving the customer’s issues.


✅ Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.


✅ Able to understand and accurately communicate customer’s needs, while demonstrating critical thinking and problem-solving skills.


✅ Must pay great attention to detail.


✅ Able to thrive in a changing environment. (Every call is different and requires a unique and customized response from the CSR.)


✅ Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the supervisor

Benefits:

✅ Training and growth opportunity


✅ General Medical Check


✅ Remote work model


✅ Private medical insurance


✅ And a great work environment, among others.

Sales Respresentative
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